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Deliverable 4 – Quality Improvement: The Foundation, Processes and Tools

Scenario You have recently been hired as a lead consultant for the University Medical Center. You have been working with the quality team and the Chief Quality Officer (CQO) on a long-term plan to improve patient satisfaction. The most recent survey results showed a 5% decline in overall patient satisfaction. Based on a review of…

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Deliverable 1 – The Foundation of Healthcare Quality

  Scenario You are the Quality Director of a local health system. Your organization has decided to seek accreditation through the Joint Commission. Your first task has been penned by the CEO to prepare for the accreditation process by conducting a literature review on the impact of accreditation on quality of care. The review of…

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Working Across Cultures

 Working Across Cultures Scenario: Your company is undertaking a new business venture in another country. Your boss has told you they want you to oversee this venture. You are excited about the opportunity and want to ensure the people you interact with work harmoniously with you.Read the Discussion Question resources. Select your home country and…

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Project management – Create a WBS

  We live in the digital age. Digital technologies—including apps, wearables, analytics, artificial intelligence, connected sensors, and more— are profoundly reshaping the way we live and work. Likewise, such technologies are transforming health, medicine, wellness, and care. The NHS Long Term Plan, published on 7 January 2019 by NHS England, set out a wide-ranging program…